1. General Rules
Please carefully check the goods upon receipt. All return and refund requests must be submitted within 7 calendar days after you receive the items.
2. Eligibility for Returns
- Items must be returned in original packaging, unopened, unused and undamaged.
- All original accessories, labels and documents shall be kept intact.
- Products with man-made damage, scratches, modified appearance or missing parts will not be accepted for return or refund.
- Customized products and special-order items are non-refundable and non-returnable.
3. Return Process
- Contact our customer service to apply for return authorization.
- Send back the goods as required after approval.
- We will inspect the returned items. A full refund will be processed within 3–5 working days after inspection passes.
4. Shipping Fees
- If returns are caused by our quality problems or delivery errors, we will bear the return shipping cost.
- If returns are due to personal reasons, the buyer shall take charge of all shipping fees.
5. Special Notice
We do not accept refund-only requests without returning goods. Any act of product swapping or malicious claims will be rejected, and relevant accounts will be blacklisted.